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How to Contact PA Lottery

How to Contact the PA Lottery during the COVID-19 Pandemic

Currently, all PA Lottery Area Offices are open to the public between the hours of 9:30 a.m. and 3:30 p.m., by appointment only. However, PA Lottery Headquarters in Middletown remains closed for visitors.

After an appointment is made at an Area Office, one visitor is allowed inside the building at all times. Under the guidelines of the PA Department of Health, PA Lottery office visitors must wear a mask at all times. To learn how to contact an Area Office in order to make an appointment or ask a question click here.

Players with questions, including how to claim a Lottery prize, should send an email to: RA-RVPALOTTCUSTSERV@pa.gov or call 1-800-692-7481.

Claiming Lottery Prizes

The best way to claim your prize during the COVID-19 outbreak is to mail it to us. Sign and fill out your winning ticket and make a copy of it, front and back, for your records. If the prize is over $600, fill out a Claim Form to submit with your ticket. Be sure to mail your winning ticket before it’s set to expire. Mailed tickets that are postmarked before they are set to expire will be accepted and processed for claims.

Our mailing address is:
  Claims Department
  PA Lottery
  PO Box 8671
  Harrisburg, PA 17105-8671

Here are other friendly reminders:
  • Scratch-Off prizes can be collected up to one year from the game’s end-sale date.
  • Prizes for draw games (including PICK games, Treasure Hunt, Cash 5, Match 6, Powerball and Mega Millions) can be collected up to one year from the drawing date.
  • Fast Play prizes expire one year from the ticket purchase date.
  • Lost your W-2G form? Visit: www.palottery.com/2019W2 to get a new copy.

Drawings continue, and at this time, we remind players that they can always play internet instant games online, as well as buy Powerball® and Mega Millions® tickets on www.pailottery.com.  PA iLottery winnings are paid directly into a player’s account. Download the PA Lottery’s Official App, to check tickets and play online.

We appreciate your patience during this time.

Coronavirus Information

Learn more about the coronavirus (COVID-19) outbreak and connect with resources for Pennsylvanians.

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