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How to Contact PA Lottery

How to Contact the PA Lottery during the COVID-19 Pandemic

While all Pennsylvania Lottery offices are closed, many employees are working remotely. Players with questions, including how to claim a Lottery ticket, should send an email to:

Drawings will continue, and at this time we remind players that they can always play internet instant games online, as well as buy Powerball® and Mega Millions® on iLottery winnings will be paid directly into your account.

Download the PA Lottery’s Official App, to check tickets and play online.

Claiming Lottery Prizes

The best way to claim your prize during the COVID-19 outbreak is to mail it to us. Sign and fill out your winning ticket and make a copy of it, front and back, for your records. If the prize is over $600, fill out a Claim Form to submit with your ticket. Be sure to mail your winning ticket before it’s set to expire. Mailed tickets that are postmarked before they are set to expire will be accepted and processed for claims.

Our mailing address is:

Pennsylvania Lottery
1200 Fulling Mill Road, Suite 1
Middletown, PA 17057

Here are other friendly reminders:
  • Scratch-Off prizes can be collected up to one year from the game’s end-sale date.
  • Prizes for draw games (including PICK games, Treasure Hunt, Cash 5, Match 6, Powerball and Mega Millions) can be collected up to one year from the drawing date.
  • Fast Play prizes expire one year from the ticket purchase date.
  • Lost your W-2G form? Visit: to get a new copy.

We appreciate your patience during this time.

Coronavirus Information

Learn more about the coronavirus (COVID-19) outbreak and connect with resources for Pennsylvanians.

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